All Systems Operational
CallerCX/BDC Central Operational
90 days ago
99.89 % uptime
Today
Node B Operational
90 days ago
99.86 % uptime
Today
Node C Operational
90 days ago
99.87 % uptime
Today
Node D Operational
90 days ago
99.88 % uptime
Today
Node E Operational
90 days ago
99.88 % uptime
Today
BDC Central Application Operational
90 days ago
99.98 % uptime
Today
Speech Analytics Operational
90 days ago
100.0 % uptime
Today
Transcription ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
Speaker Identification ? Operational
90 days ago
100.0 % uptime
Today
Brooke - Digital Voice Assistant Operational
90 days ago
99.81 % uptime
Today
Brooke - DVA Service Operational
90 days ago
99.48 % uptime
Today
Brooke - Connection to Service Scheduler Operational
90 days ago
99.97 % uptime
Today
Brooke Application ? Operational
90 days ago
99.98 % uptime
Today
Twilio Voice, North America Operational
Twilio SIP Interface Operational
Twilio SMS Operational
Twilio PSTN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 10, 2022
Resolved - This incident has been resolved.
Aug 10, 12:52 EDT
Monitoring - All services have been restored. We will continue to monitor stability.
Aug 10, 08:29 EDT
Investigating - We are aware of an issue with all services, including Brooke, CallerCX and BDC Central being inaccessible at the moment. We are actively investigating the issue and will provide another update within the next hour.
Aug 10, 08:13 EDT
Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022
Resolved - Our system monitoring detected an issue between 3pm and 4:30pm EST where XTime was not accepting some book appointment requests from Brooke. This resulted in an increase in call transfers for affected customers during this time.
Aug 2, 15:00 EDT
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.