All Systems Operational
CallerCX/BDC Central Operational
90 days ago
99.98 % uptime
Today
Node B Operational
90 days ago
99.97 % uptime
Today
Node C Operational
90 days ago
99.97 % uptime
Today
Node D Operational
90 days ago
99.98 % uptime
Today
Node E Operational
90 days ago
99.98 % uptime
Today
BDC Central Application Operational
90 days ago
100.0 % uptime
Today
Speech Analytics Operational
90 days ago
99.99 % uptime
Today
Transcription ? Operational
90 days ago
99.99 % uptime
Today
Insights ? Operational
90 days ago
99.99 % uptime
Today
Speaker Identification ? Operational
90 days ago
99.99 % uptime
Today
Brooke - Digital Voice Assistant Operational
90 days ago
99.79 % uptime
Today
Brooke - DVA Service Operational
90 days ago
99.59 % uptime
Today
Brooke - Connection to Service Scheduler Operational
Brooke Application ? Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio SIP Interface Operational
Twilio SMS Operational
Twilio PSTN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022
Resolved - This incident has been resolved.
May 16, 21:26 EDT
Identified - We have identified an issue related to an upstream vendor that is preventing new tracking lines from being successfully provisioned from our systems. Maintenance will be performed at approximately 10pm EST this evening to address this issue going forward.
May 16, 16:26 EDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Resolved - This incident has been resolved.
May 6, 23:58 EDT
Identified - Our development has identified the issue and we will be implementing the fix for it after hours tonight.
May 6, 12:44 EDT
Investigating - We are aware of an issue with the inability to create new users in BDC Central / CallerCX and are currently investigating. We will provide an update as soon as we have more information.
May 6, 08:59 EDT
May 5, 2022

No incidents reported.