Experiencing Issues with Twilio SMS
Uptime over the past 90 days. View historical uptime.
CallerCX/BDC Central Operational
90 days ago
100.0 % uptime
Today
BDC Central Application Operational
90 days ago
100.0 % uptime
Today
Node F Operational
90 days ago
100.0 % uptime
Today
Node G Operational
90 days ago
100.0 % uptime
Today
Node D2 Operational
90 days ago
100.0 % uptime
Today
Speech Analytics Operational
90 days ago
100.0 % uptime
Today
Transcription ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
Speaker Identification ? Operational
90 days ago
100.0 % uptime
Today
Brooke - Digital Voice Assistant Operational
90 days ago
100.0 % uptime
Today
Brooke - DVA Service Operational
90 days ago
100.0 % uptime
Today
Brooke - Connection to Service Scheduler Operational
90 days ago
100.0 % uptime
Today
Brooke Application ? Operational
90 days ago
100.0 % uptime
Today
Twilio Voice, North America Operational
Twilio SIP Interface Operational
Twilio SMS Degraded Performance
Twilio PSTN Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jul 26, 2024

No incidents reported today.

Jul 25, 2024
Brooke.AI Issues with XTime Dealers
Resolved - Earlier this morning we ran a few tests and they were successful. At this time, Brooke is now back on duty and answering your service calls.
Jul 25, 09:28 EDT
Identified - We have discovered an issue causing errors while trying to book appointments for dealers using XTime as their scheduling tool. We have been in contact with XTime and they are preparing for a fix to be released later tonight.

For the time being, we are routing all calls for the affected dealerships directly to the dealership. As soon as confirm the issue has been fixed, Brooke.AI will once again be answering those calls.
Jul 24, 15:15 EDT
Jul 24, 2024
Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
CDK Bypass
Resolved - This incident has been resolved.
Jul 19, 14:02 EDT
Monitoring - Due to a CDK Cyber Incident, we are routing calls to Brooke for CDK Dealerships directly to the store. We have also disabled CDK imports until resolved.
Jun 19, 14:45 EDT
Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage