3rd Party Scheduling Issue Causing Overbooking for Some Dealerships

Incident Report for Proactive Dealer Solutions

Resolved

We've continued to see traffic from our upstream provider with only minor delays. We are declaring this incident resolved, but are continuing to monitor.

Posted Dec 01, 2022 - 11:54 EST

Monitoring

We're seeing booking data coming back from our third party provider this morning. We're continuing to monitor to make sure call flows remain steady.

Posted Dec 01, 2022 - 08:50 EST

Identified

We have identified an issue with one of our upstream providers causing appointment overbooking at some dealerships. We have engaged the support and account team at the upstream service and their teams are actively engaged in resolving the issue. We will update this status with any progress updates as they become available.

Posted Nov 30, 2022 - 12:21 EST

This incident affected: Brooke - Digital Voice Assistant (Brooke - Connection to Service Scheduler).