Unable to provision new tracking lines

Incident Report for Proactive Dealer Solutions

Resolved

This incident has been resolved.

Posted May 16, 2022 - 21:26 EDT

Identified

We have identified an issue related to an upstream vendor that is preventing new tracking lines from being successfully provisioned from our systems. Maintenance will be performed at approximately 10pm EST this evening to address this issue going forward.

Posted May 16, 2022 - 16:26 EDT

This incident affected: Brooke - Digital Voice Assistant (Brooke Application) and CallerCX/BDC Central (BDC Central Application).